Privacy Policy

Last Update Date: 17 month 3, 2025

Welcome to use our services! This Privacy Policy is designed to inform you about how Friendo ("we" or "us") collects, stores, uses, and shares your personal information. Our goal is to provide you with a secure and personalized experience while protecting your privacy.

We respect your right to privacy and are committed to ensuring the security of your information. When you use our services, we may collect the information you provide during conversations with our AI chat virtual beings, as well as relevant data when you visit our website. This information will be used to provide and improve our services, such as personalized conversations, optimizing the user experience, and ensuring the security of the services. However, please note that we will not use your conversation content for marketing or advertising purposes.

In addition, our Privacy Policy applies to all users, whether you are a customer, a website visitor, or any other individual who interacts with us. By using our services, you consent to the way we process personal information as described in this Privacy Policy.

If you have any questions about this policy or need to learn more about our privacy practices, please feel free to contact us at friendocompany@gmail.com

1. Information We Collect

1.1 Information You Provide

Account Information: This includes your name, email address, password, username, billing and shipping address, phone number, etc. If you choose to log in using a third-party service (such as Google or Apple), we will receive information provided by the relevant service, including your name, email address, or unique user identifier, etc.
Profile Information: When registering or using our services, we may ask you to provide information such as your date of birth, nickname, work status, gender, occupation, etc.
User-Generated Content: Content you create or submit during the use of our services, such as chat records, messages, voice, text messages, photos, videos, documents, comments, questions, messages, original works, etc., as well as relevant metadata, including information about the format of the content, the way it is edited, the collection time, location, etc.
Communication Information: If you communicate with us via email, social media, or other means, we will collect your name, contact information, and the content of the messages you send.
Other Information: Other information you may provide when participating in activities, surveys, or interacting with us, such as interests and preferences, payment information (such as credit card or debit card information), transaction history records, etc.

1.2 Information We Automatically Collect

Device and Network Data: This includes the operating system of your computer or mobile device, the manufacturer and model, browser type, IP address, device and Cookie identifiers, language settings, mobile device carrier, general location information (such as city, state, or geographical region), etc.
Usage Data: Information recording how you use our services, such as your interactions with the services, the links and buttons you click, page visit times, visit frequencies, types of functions used, time zone, country/region, user agent and version, type of computer or mobile device, etc.
Cookies and Similar Technologies: We use technologies such as Cookies, scripts, web beacons, pixel tags, etc. to manage our services, collect information about your use of our services, help us identify you, customize or personalize your experience, provide other products or services, and analyze the usage of our services. These technologies may also be used to collect demographic and statistical data and provide this information to our service providers.
Location Information: We determine the general area from which your device accesses our services based on information such as the IP address, or if you choose to provide more precise location information (such as location information from your device's GPS), we may use this information to provide a better product experience or detect abnormal login activities.

2. How We Use Your Information

2.1 General Principles of Personal Data Processing

We will process your personal information in a legal, legitimate, necessary, and honest manner in accordance with applicable laws, regulations, and this Privacy Policy.
We will ensure the accuracy of personal information and keep it updated when necessary.
We will retain your personal information only for the time required to achieve the purposes for which it was collected, and determine the specific retention period according to relevant legal requirements and business needs.

2.2 Using Your Information

Providing and Managing Services: Used for creating your account and profile, providing and maintaining the content and functions of our services, fulfilling the obligations specified in the contract we have with you, facilitating payments and transactions, managing your relationship with our services, responding to your inquiries, comments, feedback, or questions, etc.
Providing Core Functions: Providing you with a personalized service experience, such as personalized AI chat virtual beings, content recommendations, conversation interactions, etc., and allowing the services to learn from your interactions to improve functions.
Monitoring and Protecting Services: Preventing fraud, criminal activities, and abuse of our services, ensuring the security of our IT systems, architecture, and networks, including testing, system maintenance, support, and data hosting, etc.
Analyzing Service Usage Trends: Aggregating, anonymizing, and de-identifying personal information, analyzing the usage and effectiveness of our services, improving and adding service functions, and formulating business and marketing strategies.
Marketing and Advertising: Within the scope permitted by applicable laws, sending you information that we think you may be interested in, such as service updates, function improvements, promotional activities, etc., via email or other means, and displaying and targeting relevant advertisements on the Internet.
Enforcing Agreements and Complying with Legal Obligations: Enforcing and complying with our service terms and policies, protecting the rights, privacy, security, or property of us and others, ensuring the integrity of our services, verifying the age of users, defending against legal claims and disputes, recovering debts, etc.

3. How We Share Information

3.1 Service Providers

We may share your information with companies and individuals who provide services on our behalf or help us operate our services, such as service providers for hosting, information technology, customer support, email sending, website analysis, payment processing, etc. These service providers will only access, process, or store your personal information to the extent necessary to perform their duties, and we will require them to comply with relevant confidentiality and data protection obligations.

3.2 Professional Advisors

During the process of professional advisors providing professional services to us (such as legal, audit, banking, insurance, etc.), if necessary, we may share aggregated information or other relevant information with them.

3.3 Advertising Partners

We may share limited information about your access to our website or use of our services with advertising companies, such as the links you click, the pages you visit, IP address, advertising ID, and browser type, etc., so that they can provide you with interest-based advertising and other marketing services. However, we will ensure that we do not share your conversation content, photos, or other sensitive information.

3.4 Authorities and Others

We may share information with law enforcement agencies, government agencies, or other third parties in accordance with applicable laws or the requirements of government agencies, in order to fulfill legal obligations, protect our rights and security, or enforce our service terms.

3.5 Business Transferees

If we are involved in strategic transactions, reorganizations, bankruptcies, takeovers, or the transition of our services to other providers and other business activities, your personal information and other information may be shared with transaction counterparts and others who assist in the transaction during the due diligence process, and transferred to successors or affiliated companies together with other assets as part of the transaction.

4. How We Protect Your Information

We adopt a variety of technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include but are not limited to:

Protecting your account with a password, requiring you to choose a strong password and keep it properly to prevent unauthorized access.
Encrypting data in transit to ensure the security of data during the transmission process.
Storing data on secure servers and restricting access to the stored data through multiple layers of security control measures such as firewalls, role-based access control, and password protection.
Regularly conducting security assessments and vulnerability scans to promptly discover and fix security vulnerabilities.
Limiting employees' access rights to personal information, only allowing authorized personnel to access relevant information when necessary, and requiring them to comply with strict confidentiality obligations.

Although we have taken the above measures, please note that no technology or data transmission can guarantee 100% security. If a security incident occurs resulting in the leakage of your personal information, we will notify you in a timely manner in accordance with the requirements of applicable laws and take necessary remedial measures.

5. Where We Store Your Information

Our servers are located and operated in Singapore. Therefore, your information may be transmitted to Singapore and stored and processed on servers in Singapore. We will take corresponding security measures to protect your personal information and ensure that its processing complies with the requirements of this Privacy Policy. Friendo will only transmit your information abroad in accordance with privacy laws.

6. Data Retention

We will only retain your personal information for the time required to achieve the purposes for which it was collected, while considering the following factors:

The quantity, nature, and sensitivity of the information;
The potential risks of unauthorized use or disclosure of the information;
The purposes for which we process the information, and whether these purposes can be achieved through other means;
Applicable legal requirements, such as accounting, audit, or compliance requirements.
We will determine the specific retention period according to applicable laws and business needs.

In some cases, you can delete your account or specific information through the settings in our services or by contacting us. We will delete your personal information in a timely manner in accordance with the requirements of applicable laws. However, please note that in order to meet legal obligations, resolve disputes, or enforce our agreements, we may retain some information when necessary.

7. Your Rights and Choices

7.1 Opting Out of Marketing Communications

You have the right to opt out of our marketing emails and other communications at any time. You can operate through the unsubscribe link in the email or follow other instructions we provide, or you can directly contact us to make a request. After opting out, you may still receive non-marketing emails related to our services, such as account notifications, service updates, etc.

7.2 Opting Out of Selling Personal Information and Sharing for Targeted Advertising

According to applicable laws, you may have the right to opt out of our selling your personal information to third parties or using it for targeted advertising purposes. If you wish to exercise this right, you can submit a request through the tools or contact information we provide. We will provide you with the option to opt out in accordance with the requirements of applicable laws and ensure that your choice is respected.

7.3 Personal Information Requests

You have the right to make the following requests related to personal information to us:

Access and Obtain a Copy: Request us to provide you with a copy of the personal information we hold about you, so that you can know what information we have collected and used.
Correct and Update: Request us to correct or update the inaccurate or outdated personal information we hold about you.
Delete: Request us to delete the personal information that we no longer need for providing services or other legitimate purposes. You can also delete your account through the account settings in our services by yourself.
Restrict Processing: Request us to restrict the processing of your personal information, for example, when you question the accuracy of the information or the legality of our processing of the information is challenged.
Data Portability: Request us to provide your personal information to you or a third party specified by you in a structured, commonly used, and machine-readable format.
Object to Processing: In some cases, you have the right to object to our processing of your personal information based on your specific circumstances, and we will evaluate and handle it according to the requirements of applicable laws.
Withdraw Consent: If you previously consented to our collection and processing of your personal information, you can withdraw your consent at any time. Withdrawing consent will not affect the legality of the processing we carried out before you withdrew your consent, but it may result in your inability to continue using certain services or functions.

To make the above requests, please contact us according to the contact information we provide. We may ask you to provide necessary identity verification information to ensure that your request is made by you. We will respond to your request within a reasonable time in accordance with the requirements of applicable laws. If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authorities.

8. Minors' Use

We attach great importance to the protection of children's privacy. Our services are not suitable for children under the age of 18 (or in some jurisdictions, the minimum age limit specified by local laws). We will not deliberately collect personal information from children under the age of 18. If you are a parent or guardian of a child and think that we may have collected your child's personal information, please contact us immediately. We will take measures to delete the relevant information and ensure that our services comply with the requirements of relevant laws and regulations.

9. Other Explanations

9.1 Third-Party Websites and Services

Link Explanation: Our services may contain links to third-party websites or services. These third-party websites or services have their own privacy policies and terms, and we are not responsible for their privacy practices or content. Before providing personal information to third parties, we recommend that you carefully read their privacy policies.
Scope of Liability: We do not control the content, privacy policies, or practices of third-party websites or services, nor do we assume any liability. If you connect to our services through a third-party platform, you can use the settings of that platform to limit the information we receive from that platform.

9.2 Security Incident Notification

Notification Obligation: If a security incident occurs resulting in the leakage of your personal information, we will notify you in a timely manner in accordance with the requirements of applicable laws and take necessary remedial measures. The notification methods may include email, text message, announcement, etc., depending on the nature and severity of the incident.
Remedial Measures: We will take reasonable measures to prevent similar incidents from happening again and try our best to mitigate the impact of the security incident on you.

10. Changes to This Privacy Policy

We may from time to time modify this Privacy Policy in accordance with changes in laws and regulations, adjustments to business needs, or updates to service functions. We will publish the updated version on the Privacy Policy page and indicate the last update date. In some cases, we may provide you with a notice of major changes via email or other means. Your continued use of our services indicates that you accept the updated Privacy Policy. We recommend that you regularly check this Privacy Policy to learn about the latest information on our privacy practices.

11. Contact Us

If you have any questions, suggestions, or complaints about this Privacy Policy, or if you wish to exercise your rights, please contact us in the following ways:

Email: friendocompany@gmail.com
Online Support: You can submit requests through our official website or the online support system in our services.

We will respond to your requests or questions within a reasonable time and assist you in solving relevant problems. If you think that we have violated applicable privacy laws and regulations, you also have the right to file a complaint with the data protection regulatory authority in your jurisdiction.

About Us|Privacy Policy